Dusit Thani Laguna Phuket

The property is perfectly situated,a brief walk to the centre of bang tao, but also right on the beach. The staff are absolutely brilliant, Thai hospitality is unmatched. A free upgrade and a late check out as we were flying at midnight. Extremely clean and staff working 24/7 to maintain high levels of cleanliness and presentation.

We were upgraded to a two bedroom villa with a private pool from the landmark suite that we booked. I think because I had indicated that we would not like to be affected by renovation noise which the resort is currently undergoing. They didn't have to but we really appreciated the offer. The villa was huge for the both of us and we had an amazing stay there! The staff were all amazing and very open with the pricing of their services. They offered to book a hotel taxi for us instead of taking the hotel transfer as it was 200 baht cheaper. We appreciated the honesty! Definitely will return for another stay!

We had a fantastic stay at Dusit Thani Laguna. The staff were exceptionally friendly and attentive. Our room was spacious, spotless, and included a cozy balcony with a partial ocean view. The beach was just steps away, perfect for swimming and unwinding. Breakfast was outstanding, with a wide variety of delicious options, and the resort’s beautiful decor and lush flowers added to the serene ambiance. While the on-site restaurants were excellent but pricey, there are some nice local dining options within walking distance. We highly recommend Dusit resort for a peaceful and relaxing getaway!

I stayed in the club rooms, I had direct access to the beach as well as literally 20m away from the breakfast area at La Trattoria. The room was slightly musty smelling on the first night, but I expected that as they had prepared another room for me originally, but I paid for the upgrade to club rooms at the counter. To the hotel's credit, they did provide me a machine deodorizer free of charge to use the rest of my stay. The sheet and towels were all crisp and in good condition. The pillows were slightly on the soft side for me, but my daughter love it so it's net-net even I guess. The breakfast is great but not stand out remarkable - however after 10 years of coming to Phuket staying in various hotels 3 times a year (except during covid times), the breakfast would be in the top 20% of hotels. The staff, however, is what made the 7 or 8/10 for the hotel become a 9 or 9.5. Everyone is personable and goes out of their way to assist, and there is not one person among the staff that looks even remotely unhappy. I went on my birthday weekend, and I did not highlight that it was my birthday. The staff however, pleasantly surprised me with a very nice chocolate cake and the resulting photo with me and my young daughter turned out to be one of the natural unposed sweetest photo she and I have had this year. It is now my phone lockscreen wallpaper - and also a memory I will forever cherish.

The beach ... okay ... there are security around the beach area, its clean and organized (towels, chairs and restaurante service) The room and the team cleaners ... very good The breakfast - really good